SoftwareGovernment2024

Municipal Field Work Order System

A Progressive Web App (PWA) for managing work orders and assets in a Florida municipality, streamlining operations for 120 field technicians by replacing outdated paper-based processes with a digital solution that enhances efficiency and accountability.

60% faster work order processing

Real-time field visibility

3 FTE admin time recovered

Compliance reports 2 weeks to minutes

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The Challenge

A Florida municipality managed 800 monthly work orders on paper forms. Field technicians had no mobile access supervisors had no real-time visibility and backlogs were tracked in a shared spreadsheet. Completion data was unavailable for planning or budgeting.

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Our Solution

Built a progressive web app in Blazor with offline capability for field technicians. The system handles work order creation assignment photo documentation GPS tracking and sign-off on mobile. Supervisors get a live dashboard with SLA tracking and backlog heat maps. Integrates with the existing GIS system via API.

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The Results

Work order processing time dropped 60%. Supervisors gained real-time field visibility for the first time enabling proactive scheduling. The municipality identified 3 FTE of redundant admin work and reallocated those staff. Compliance reports that took 2 weeks now run in minutes.