Support

Desktops

We support desktop hardware, software, and users in the form of training. We repair existing systems when possible and replace when necessary due to hardware failure or complete unit upgrades. All systems we provide are built and tested in house, pre-installed with software your business needs, delivered, and installed by our technicians.

Contracting with an I.T. support vendor is referred to as I.T. Outsourcing. This allows you to focus your business concentrating on the revenue stream while allowing us to perform services we specialize in: supporting computer and ancillary infrastructure systems.

Common desktop applications we provide support for:

  • Anti-Virus
  • GroupWise
  • Outlook
  • Peachtree

Servers

Servers are a critical component of most business' revenue stream. A system being down can result in lost sales or delays in following up leads, and this is unacceptable. We expedite service requests for critical equipment and perform updates at off-peak hours to ensure minimal disruption to the IT infrastructure.

Common server applications we provide support for:

  • Anti-Virus
  • Microsoft Domain Controllers
  • Microsoft Exchange
  • Microsoft Outlook Web Access
  • Microsoft SharePoint
  • Microsoft SQL
  • SonicWALL Spam Filter
  • Sybari Antigen for Exchange
  • Veritas Backup Exec
  • Virtualization (VMWare)
  • Windows Server Platform (Windows Server 2000, Windows Server 2003, Windows Server 2008, Small Business Server)

While we cannot name every technology we provide support for feel free to contact us to review your needs or information systems.

Network

s part of our complete customer service package we support, design, and implement networks and related infrastructure. We have long standing relationship with our equipment vendors via channel programs:

  • Cisco
  • Hewlett-Packard
  • eSoft
  • SonicWALL
  • Secure Computing
  • Intel

We support any size network. Our installations range from a single NAT router for a handful of computers to linking satellite offices and the corporate offices with Metro Ethernet uplinks. Beyond providing support for the physical Ethernet or Fiber that provide your network access we also service VoIP and VPN systems. If you are satisfied with your current network topology but want a VPN node to let remote users in, we can help.

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